Worker offline: a troubleshooting checklist
Your dashboard or an alert says a worker went offline. Work through this checklist, from the most common cause at the rig to the rarest network issue.
What does "offline" mean on the pool?
A worker is offline when it has stopped submitting shares for a while. The pool can only see the shares your worker submits. If you turned notifications on, you also get an alert.
The moment the worker submits shares again, it counts as online. There is nothing to reset on the pool side.
Work through the checks below in order, from the most common cause to the rarest.
Start at the rig
- Is the miner program actually running? A Windows update, a reboot or a crash can end it without warning.
- Read the last lines of the miner console or log. A clear error message usually names the problem.
- Did the rig freeze, or does the screen show glitches? A driver crash is likely. Reboot and start the miner again.
Then check the connection
- Check the pool details in your miner: the region host, the port and your wallet address. They must match what the How to Mine page builds.
- Try the other connection type on the same port. Use stratum+ssl:// if you used stratum+tcp://, or the reverse. Every port accepts both.
- Try a second region for a while. If that connects, the problem is the path to your usual region, not your rig.
- Does your internet provider or country block mining domains? Open the How to Mine page and switch to the alternative route or a proxy it offers.
Why does my worker keep going on and off?
A worker that flips between online and offline usually has an unstable overclock or undervolt. The miner crashes, restarts and crashes again.
Run the card at stock settings for a few hours. If the flipping stops, step your tuning back toward stable.
Also add a second pool region as a backup entry in your miner. Then a single network hiccup never leaves the rig idle.
Still offline?
Check three things first: the miner runs, the connection details are right, and other regions do not help. Then reach us on Discord or Telegram, with links in the footer.
Send your miner console output with your message. That output almost always contains the answer.